Questions to Ask Before Hiring a Home Service Company

You don't need to conduct an hour-long interview before every small repair. But a few questions can prevent a lot of confusion.

What do you believe is wrong?

You should understand the diagnosis in normal language.

What are you proposing?

Ask whether the recommendation is repair, replacement, further diagnosis, or a temporary correction.

What's included?

Clarify labor, materials, equipment, removal, disposal, cleanup, and permits where applicable.

What isn't included?

Ask directly.

Could the scope change?

Some hidden conditions can't be known before work begins. Ask how additional work is handled.

Who will perform the work?

Understand whether the company uses employees, subcontractors, or a combination.

What warranties apply?

Where relevant, separate the manufacturer warranty, the material warranty, and the labor warranty.

What payment is required?

Understand payment terms before authorizing work.

Is licensing or insurance required?

Requirements vary by trade and location. Verify what applies to your project and jurisdiction.

Can you explain why you're recommending replacement?

If replacement is proposed, ask why repair isn't being recommended. A clear answer should make sense without high-pressure sales language.