When Is a Plumbing Problem an Emergency?

Not every plumbing problem is an emergency, and calling every leak "urgent" doesn't help anyone make good decisions. A plumbing problem becomes urgent when waiting could sharply increase the damage, create a sanitation problem, or put people at risk.

Uncontrolled water

A pipe or fixture releasing water faster than you can contain it needs immediate attention. If you can safely operate the appropriate shutoff, stop the water first.

Sewage backup

Wastewater backing into the home is far more serious than a slow drain. Avoid contact with the contaminated water and stop using fixtures that make the backup worse.

Water near electricity

Don't enter standing water around electrical equipment, wiring, outlets, or appliances. Protecting property comes second to staying safe.

Gas odor

A suspected gas leak near gas-fired water-heating equipment is not a troubleshooting situation. Leave the area and follow the gas utility or emergency authority's instructions.

What can usually wait for a scheduled visit?

A stable dripping faucet, a running toilet that isn't overflowing, or a minor fixture problem can usually be scheduled, assuming there's no hidden damage or safety concern behind it.

A simple emergency checklist

1. Protect people first.
2. Stop the water if it can be done safely.
3. Stop using fixtures that make the problem worse.
4. Stay away from electrical hazards.
5. Avoid contaminated water.
6. Document significant damage.
7. Arrange the appropriate help.

For an active plumbing emergency: Find Local Plumbing Help